Shipping policy
Welcome to Viadreams
As soon as your order is placed our team goes hard to work at sourcing, quality-managing and shipping your new amazing jewelry straight to your doorstep. Please be aware that our jewelry with text takes an additional 24-48 hours to produce, because we must engrave it after you order in some cases Our items are not mass produced.
You can expect your unique jewelry within 8-10 business days after ordering. At peak demand times, orders may take slightly longer to arrive (up to 15 business days).
Tracking information
All orders are secured, insured and tracked with a live-status tracking ID. This means you can follow your order every step of the way. If for whatever technical reason you do not automatically receive your tracking information via email a few days after ordering; please do not hesitate to contact us on support@viadreams.com Please allow 24-72 hours before a tracking number is available.
Shipping rate(s)
Here at Viadreams we have a flat shipping rate of 4.95$ USD for all orders under 29$ USD. Any order above 29$ USD will be eligible for free shipping.
| Shipping Destination | Estimated Shipping Time | Tracking Availability |
| USA | 8-10 business days | Yes |
| United Kingdom | 8-10 business days | Yes |
| Australia | 7-15 business days | Yes |
| Canada | 10-15 business days | Yes |
| Rest of World | 10-20 business days | Yes |
Shipping policy
Viadreams is not responsible if a package is not deliverable due to missing, incomplete, or incorrect destination information. Please take great care to enter the correct shipping details when at check out.
However we always aim to strive for customer satisfaction and we want you to have a good experience with our company. Therefor if there has been some mistake or error regarding delivery, please contact us and we will work something out to make sure you have a good experience.
In case of error
If you realize you have made an error, e-mail us as soon as possible on support@viadreams.com explaining the error and provide the correct information. We will assist you in any way we can - however please understand that if the package has already been shipped that we are often unable to alter the destination address at this stage.
We will however attempt to do anything within our power to assist in every situation - we are here to help you.